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1440666fd7e443ec's avatar
1440666fd7e443ec
Seasoned Ace
2 months ago
Solved

Did not receive Japan Nation’s Story prize

I correctly answered all five questions, but did not receive the reward — a Japan Pack. I’ve tried closing and reopening the app, but the rewards chart still will not update to reflect my 100% completion.

 

  • EA_Pulsar's avatar
    EA_Pulsar
    2 months ago

    Thanks for flagging this! The team’s checking to make sure the rewards are working properly.

    To clarify, you’ll need to complete all 3 challenges to unlock the reward. For Challenge 1, the goal is 60% accuracy — so once you get 3 out of 5 questions right, you can move on to Challenge 2 the next day. The reward becomes available after finishing Challenge 3.

15 Replies

  • 1440666fd7e443ec's avatar
    1440666fd7e443ec
    Seasoned Ace
    2 months ago

    OK, that explanation is helpful, but I have to say that is not how I interpreted the mechanics of the event. I think many of us were under the impression that Challenge 3 was attainable on each day if we answered 100% of the questions accurately — not that we could only complete one challenge level per day. Your explanation clarifies that I was not due to receive the 100% reward (Challenge 3) because I had not yet fulfilled Challenge 2. So, problem solved, but some sort of clarifying language within the event would have helped avoid this confusion in the first place.

    On a related note, we’ve seen a lot of folks (in the General Discussion forum) confused by the whole “curve key” thing in the “Footyverse” event and it’s hard to blame them. It’s just not at all clear how you’re supposed to obtain the keys. I wound up referring folks to a third-party website that explains the various pathways because EA hasn’t supplied adequate explanation (and because the keys are “hidden” rewards on two out of three possible pathways). This type of confusion ought to be avoidable either by (a) making events a little less convoluted; and/or (b) providing more thorough instructions/guides/walkthroughs. For example, I watched the recording of the Footyverse walkthrough livestream and, while I applaud the intention, it did not do a particularly good job of explaining the many quirks of the event.

    Folks spend a lot of time and money on this game and, while game performance and match mechanics remain significant issues/challenges, clarity and transparency on event mechanics seems like low-hanging fruit for EA. Just a little more due diligence on the front end would go a long way toward helping eliminate points of pain/confusion like the one on this thread and be greatly appreciated by the community.

  • xp3x71qu49rf's avatar
    xp3x71qu49rf
    Newcomer
    2 months ago

    Hey EA, I completely all three challenges in the difficult level like it should be but I still haven’t gotten my reward. I hope you can resolve this.

     

    • I finished all the answer on Japan story and didnt get the prize how can i get it or what should I do to claim it
  • Hello EA sports

    I am facing the same problem where I can't get the 250 rank up tokens reward, even after completing all the trivias with green tick marks.

    The same bug is already reported 2 months ago and fortunately the response was given.

    However the same bug is happening with me now too. I want you to fix this bug permanently otherwise it'll cause other players to report the same bug on the forum.

    Kindly fix this issue asap.

    Thank you

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