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hxfcy7tot1mt's avatar
hxfcy7tot1mt
Rising Newcomer
2 days ago

Division rivals - Matchmaking failed

I want to report a problem here. My devison rivals Doesn't work. When I press play they leave me waiting and then they say Matchmaking failed. And I also cant play with My friend and to tasks. My internet Works realy good so its not There problem. Please help me. 

android

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hi there. Sorry to hear about your trouble with matchmaking. Please try the steps below and check if they help improve things for you:

    1. Fully close FC Mobile, then restart your phone.
    2. Clear the FC Mobile cache.
      • Android: Go to Settings > Apps > FC Mobile > Storage & cache > Clear cache.
      • iPhone/iPad: Try offloading the app, then reopen it.
    3. Switch your connection and test again. If you’re using Wi-Fi, try mobile data (both 4G and 5G). If you’re using mobile data, try Wi-Fi.
    4. Turn Airplane Mode on for about 10 seconds, then turn it off and reopen the game.
    5. If you’re on Wi-Fi, forget the network and reconnect. If the issue continues, try resetting your network settings.
    6. Make sure FC Mobile and your device OS are fully up to date, and keep a few GB of free storage available.

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