Error in the transfer market and some cards

Good afternoon, days or nights, to report an error in the market, which I bought a player but it does not appear in my reservation, and in the market it appears as buying, The letter specifically in Alisson's Ballon d'Or with an average rating of 103  when it does not let me cancel the order Do not modify it, thank you very much for your attention. If you can solve my problem with some compensation, you are all grateful, thanks EA