Forum Discussion

zd3b5x5n84d7's avatar
zd3b5x5n84d7
Rising Newcomer
22 days ago
Solved

Error logging in to redeem codes.

Every time I redeemed the codes, one day I got a login error, saying I couldn't because I didn't have a FC account, and I simply didn't understand, because I was already logged in, both with Play Games and an FC account, and since then I haven't been able to redeem any codes. So I ask that you resolve my problem.

 

Thank you for your attention.

 

Sincerely, FC Mobile User.

 

 

  • Hi there. Welcome to our forums. Please clear your browser’s cache and cookies, or try the redeem code page again in an incognito/private tab.

    Make sure you sign in with the same EA Account email address linked to your FC Mobile profile. It sounds like a different account may be logged in on the website than the one used in the game.

2 Replies

  • a53357bcfd9e24a5's avatar
    a53357bcfd9e24a5
    Newcomer
    4 hours ago

    Hi,

    I tried this but the error persists. Can you help me with what to do regarding this?

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    20 days ago

    Hi there. Welcome to our forums. Please clear your browser’s cache and cookies, or try the redeem code page again in an incognito/private tab.

    Make sure you sign in with the same EA Account email address linked to your FC Mobile profile. It sounds like a different account may be logged in on the website than the one used in the game.