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s99xfytanx6t's avatar
s99xfytanx6t
Newcomer
5 days ago
Solved

Fair Account Got Error banned For No Reason!

Hello EA Terms of Service Team,

My account has been suspended with the code (Ox00102710).

I believe this action was a mistake.

I always play fairly and I did not use any third- party apps or exploit any game mechanic.

Please review my account activity and remove the suspension ASAP, here's some screenshot from in game info

 

Thank you for your time.

  • Hey s99xfytanx6t​​, 

    If you feel that an action was placed on your account incorrectly, please follow these steps to create an appeal so our Terms of Service team can take another look. They'll have the right tools and records to review this for you, as we're unable to make any changes or discuss account details here on the forums. 

    Once the appeal is created, feel free to keep an eye on your case history page, and the ToS team will reach out via email once that review is complete. Thanks!

1 Reply

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    5 days ago

    Hey s99xfytanx6t​​, 

    If you feel that an action was placed on your account incorrectly, please follow these steps to create an appeal so our Terms of Service team can take another look. They'll have the right tools and records to review this for you, as we're unable to make any changes or discuss account details here on the forums. 

    Once the appeal is created, feel free to keep an eye on your case history page, and the ToS team will reach out via email once that review is complete. Thanks!