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1wq5k2jicqsw's avatar
1wq5k2jicqsw
Newcomer
6 days ago

FC Mobile – Customer Service crash and missing prices in the store

Hello,

I am experiencing multiple issues in FC Mobile on my Samsung Galaxy S25 (Android 16).

When I tap Customer Service in the game, the app immediately crashes and closes to the phone's home screen. The support page never opens, so I cannot contact support through the game.

In the in-game store, the prices are not displayed. Instead of prices, I only see a dash ("-") for every offer.

When I try to make a purchase, I receive the following error message: "Purchase failed. Please sign in to your app store account and try again." Support message: 20005 | gZRSsEuEDDc

I have already installed the game from Google Play, I am using the latest version (27.0.04), and my device is running Android 16.

Could you please investigate this issue and help me resolve it?

Thank you.

android
crashing

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    6 days ago

    Hi. Welcome to our forums, and thanks for providing the device, Android version, game version, and the full support message.

    The “-” symbols in place of every price, together with Support Message 20005, suggest that FC Mobile is not loading the Google Play product information correctly. 

    Please try the following steps and let us know if that helps or if you need more help:

    1. Make sure your FC Mobile progress is linked to an account and save a screenshot of your Player ID.
    2. Fully close FC Mobile and restart your phone.
    3. Go to Settings - Apps - FC Mobile - Storage and select Clear cache. Please do not clear the app data unless your progress is safely linked.
    4. Open Google Play and confirm that you are signed into the Google account you intend to use and that its billing information is up to date.
    5. Temporarily change your device language to English and check your time, region, and date settings.
    6. Launch FC Mobile again and test the store.
    7. If the prices still show “-”, switch between Wi-Fi and mobile data and test once more.
    8. You can also try the official FC Mobile Webstore through a browser as an alternative to the in-game store.

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