FC Mobile – Purchase Failed error

Hello EA Support,

I am experiencing a persistent issue with in-app purchases in FC Mobile.

Every time I try to buy an item, I receive the following message: “Purchase Failed – Please login to your application store account and try again”

Support Message: 20005 | LiSLrshMQteoA7WocyHg5w

Important details:

• Purchases work normally in other Google Play games on the same device and account
• Google Play account is active and logged in
• Payment method is valid and functional
• Device: Android
• -ocation: Netherlands

 

This indicates the issue is specific to FC Mobile’s purchase integration, not Google Play or my account.

Please investigate this error on your side and advise on a fix or account refresh if needed.

Thank you for your assistance.

Kind regards

Rafał