Forum Discussion

Benihuni9535's avatar
Benihuni9535
Newcomer
22 hours ago
Solved

FC Mobile account stolen – request for account recovery

Message to EA Support

Subject: FC Mobile account stolen – request for account recovery

Hello EA Support,

I am contacting you because I need help recovering my old FC Mobile account. The account originally belonged to me, but I lost access to it several years ago after another person had access to my phone for a short period of time.

I recently managed to find the account again and I believe it is currently being used by another person. I would like EA to investigate the account and help me recover it if I can verify that I am the original owner.

Here are the details I currently have:

FC Mobile username: AkxssK

UID: <removed>

I have screenshots of the account and its team from when I had access to it. There were also FC Mobile purchases made using my money/payment method while the account was originally in my possession, although unfortunately I no longer have access to the old Google Play purchase history because the other person currently has access to that information.

I understand that you need to protect accounts from unauthorized recovery requests. I am therefore happy to provide any information you need to verify that I am the original owner.

Please investigate this account and let me know what information or proof you need from me to recover it.

Thank you very much for your help.

[CM edit - descriptive title and removed User ID for account security]

android
  • EA_mplsnow's avatar
    EA_mplsnow
    22 hours ago

    Hey Benihuni9535​,

    Sorry to hear someone else had gotten into your account. 

    Unfortunately, we aren't able to support account recovery here on the forums, as we lack access to the tools and records needed to do so. You'll need to contact our live support team with your User ID to start the account recovery process and verify your account ownership. 

    Once you've recovered the account, please be sure to run through our security steps to ensure the account is back under your control. It might be worth taking the recommended security steps for each platform account or email address linked to the account as well. 

    Let us know how it goes, thanks! 

1 Reply

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    22 hours ago

    Hey Benihuni9535​,

    Sorry to hear someone else had gotten into your account. 

    Unfortunately, we aren't able to support account recovery here on the forums, as we lack access to the tools and records needed to do so. You'll need to contact our live support team with your User ID to start the account recovery process and verify your account ownership. 

    Once you've recovered the account, please be sure to run through our security steps to ensure the account is back under your control. It might be worth taking the recommended security steps for each platform account or email address linked to the account as well. 

    Let us know how it goes, thanks! 

Recent Discussions