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jqii30vk9357's avatar
jqii30vk9357
Rising Newcomer
2 days ago

FC Mobile Matches Stuck on Infinite Loading Screen

Subject: FC Mobile Matches Stuck on Infinite Loading Screen

 

Hello EA Support Team,

 

I have been experiencing a serious issue with FC Mobile for the past few days.

 

Whenever I try to enter any match, including VS Attack and AI matches, the game stays on the loading screen forever and never starts.

 

Device details:

 

- Device: Redmi C13

- Game Version: 28.0.01

- Network: Vodafone Egypt 4G

- Internet connection: Working normally.

- Other online games work without problems.

- FC Mobile works normally on another device using the same SIM card.

 

The problem started suddenly a few days ago. The game menus and events work normally, but matches do not load.

 

Please investigate this issue and help me fix it.

 

Thank you.

android

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hi there, thank you for sharing your device details! The Redmi 13C uses a Mali-G52 graphics processor, which falls below our minimum system requirements, so the game may not run properly in that case. 

    You can review our complete specifications and supported hardware guidelines here:

    EA SPORTS FC™ Mobile system requirements

    Thank you for your understanding and patience!

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