Forum Discussion

ejybt5q7qkzb's avatar
ejybt5q7qkzb
Seasoned Newcomer
7 months ago

Fc points

"Hello EA representatives, I purchased 20,000 FC points, but the money was deducted from my bank account, yet I have not received the 20,000 FC points. Please resolve the issue. My in-game UID is: Removed." Let me know if you need anything else!

2 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Hey ejybt5q7qkzb​  Please try restarting your game to refresh your transaction—that often helps it go through if there was a temporary issue. Also, please check your Google account’s purchase history to see if the transaction shows as completed.