Forum Discussion
Been facing this issue my self, trying to change accounts from the one which has EA logged in and Google play logged in.
Okay, here's what's happening, from the account which I have Google play logged in when I press link account and press Facebook, the game is supposed to identify that there is another account that is already linked to Facebook then comes the choose account. But what's happening now is when I press the link Facebook, its not showing that another account is linked but the current logged in account (google play account) is the one that's linking with facebook...which is causing the conflict because it can't link because there is another account already linked. So it then starts loading and loading.
I tried clearing both the cache and data of the game, and tried again. It worked, but sometimes its not. Right now its stuck again on the choose account.
To answer you questions:
Did you recently change the Google Play account used in the Google Play Store app? - NO.
Did you see any error message in-game before the account got stuck? - NO
At the “Choose account” step, are you selecting one of the accounts shown and still getting stuck? If so, which account are you selecting when trying to continue? - I cant choose because when the game starts its behind the loading screen already.
Thanks HendrikSr! That helps to know. We'll pass this on.