Game Stuck at Tutorial/Kick Off Screen
Subject: FC Mobile Tutorial Stuck – "GO NOW/PLAY" Button Not Working
Dear EA Support Team,
I am facing an issue with EA SPORTS FC Mobile. After installing the game from the Google Play Store, I a...
Forum Discussion
Hello FC Mobile Support Team,
I am experiencing a serious issue that prevents me from playing FC Mobile.
Device Information:
Device: Motorola Moto G13
Android Version: 14
Game Installed From: Google Play Store
Account: EA account (logged in successfully)
Issue Description: The game launches normally and logs into my account. After entering my date of birth, the game reaches the "Kick Off" screen.
However, the screen does not respond to any touch input. I cannot press the Kick Off button, the back arrow, or anything else on the screen. The game is not frozen because:
Background music plays normally.
Button click sounds can be heard.
Only the touch input does not work.
Troubleshooting Already Attempted:
Reinstalled the game.
Cleared cache and app data.
Restarted the phone multiple times.
Verified that the touch screen works perfectly in every other app.
Installed the game only from the Google Play Store.
The game worked correctly on this same phone for about 2 years, and this issue started recently.
Please investigate this compatibility or touch input issue for the Motorola Moto G13 running Android 14.
Thank you.
