Forum Discussion

igdbs93sdtlr's avatar
igdbs93sdtlr
Seasoned Newcomer
2 days ago

Glitch

When I did the new event and got the tokens to buy stuff I tried buying the voucher tickets it went through but I never got them 

7 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hey, have you already tried any basic troubleshooting steps after purchasing the tickets, such as clearing the cache, restarting the game, and logging back in? Also, could you please send us screenshots of the option you purchased so we can better understand the issue?

  • igdbs93sdtlr's avatar
    igdbs93sdtlr
    Seasoned Newcomer
    2 days ago

    Yes I already tried those steps and it still Dont work and here’s the screenshot 

    And here my gambling page 

     

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    1 day ago

    If you have a time stamp of that purchase, you can contact customer support from the settings menu, so they can check your account to see what happened. 

     

  • igdbs93sdtlr's avatar
    igdbs93sdtlr
    Seasoned Newcomer
    1 day ago

    Idk how to show a time stamp but that photo was took the same day it happened, the photo was took on yesterday when it happened

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    1 hour ago

    No, I mean, do you remember the date and approximate time when you completed that transaction? If so, please share it with the team so they can check the logs for you.