Google Play Balance Showing Incorrectly
Hello FC Mobile Support, I am trying to purchase the ₹99 FC Points bundle through Google Play. My Google Play account has a balance of ₹202, which is more than enough to purchase the ₹99 bundle.
However, when I open the payment methods in FC Mobile, Google Play shows only ₹2.00 available and says “Insufficient balance.”
I have checked my Google Play balance and it shows ₹202 on the same Google account. The issue only occurs when trying to make the purchase in FC Mobile.
Please help me resolve this issue so I can use my available Google Play balance to purchase the ₹99 FC Points bundle.
I have attached a screenshot showing the payment screen and the ₹2.00 balance displayed during checkout.
Thank you.
Hey THUNDER_STRUKz,
It would be best to reach out to Google support in this case to see if there are any pending transactions or other potential issues preventing your full balance from being available in certain apps. We would have no way to review or adjust this on our end, sorry.
Please see this article for more information on what we can look into and how to contact support if necessary, as we aren't able to assist via the forums.
