Harry Kane reward not granted

Subject: Urgent: Harry Kane reward not granted due to a game-breaking bug

Hello EA Support,

I am extremely frustrated with a serious bug in the Ballon d’Or event, in the Nominees section of EA SPORTS FC Mobile.

I have completed all the required challenges to earn Harry Kane. I spent an entire week playing this event and successfully completed all three available matches, including every single optional objective.

I have fulfilled all the requirements for the reward. However, the fourth match remains locked, preventing me from completing the final stage and claiming Harry Kane.

This is not a case of me failing to complete the challenges or missing any objectives. Everything has been completed. The problem is that the game itself is preventing me from receiving a reward I have already earned.

I have also found reports from other players experiencing exactly the same issue, which indicates that this is a known technical problem.

I want to make this absolutely clear: I have already done everything required to earn Harry Kane. I should not lose this reward because of a bug in your game.

I am requesting that EA manually grant Harry Kane to my account, since I have fulfilled the event requirements but cannot claim the reward due to this technical issue.

I expect this matter to be escalated to the appropriate team and resolved before the event expires.

Please provide a specific response and a clear solution, rather than a generic troubleshooting message.

Thank you.

CM: Updated thread title for clarity and context.