Hello EA FIX MY BUG 🤚

Hello EA Support,

I’m really frustrated and disappointed with my experience.

From the very beginning of the Premier League event and the Glorious event, I spent around 150,000 gems and 6,000–7,000 points. After spending all of this, the best player I received was only 114 OVR.

What makes this worse is that many other players received 115 OVR players from the same packs, including the 3,500-point pack. You claim that pack luck is the same for everyone, but based on my results, this clearly does not feel fair.

With the amount of gems and points I invested, I realistically should have received at least one or two 115-rated players. Right now, my account feels pack-locked, and it seems like the drop rates are not working properly for me.

I kindly ask you to review my account and pack history and fix this issue if there is any problem affecting my pack luck.

This situation is extremely discouraging and makes me lose motivation to continue playing the game.

Thank you for your time and support.

Best regards

Please fix this pack lock issue on my account.

Right now, not only is my pack luck extremely bad, but even when I try to convert the players I get into Extra Tokens, the results feel unfair as well. At the very least, please fix the Extra Token pack luck, because I want to use the players I already pulled and get proper value from them.

I spent a huge amount of gems and points on this game, and this money was not easy to earn or just found randomly. After all this spending, getting low outcomes everywhere makes no sense.

If the main packs can’t be adjusted, then at least make sure the Extra Token system is working correctly and fairly on my account.

Please review my account and fix this issue.