Forum Discussion

Rising Newcomer

2 days ago

Solved

Hello EA Sunt Locked – Error Code: 0x00102710"

Hello EA Support Team, I am unable to log in to my FIFA Mobile account and I keep receiving the following message: "Account Locked – Error Code: 0x00102710" The message says the lock is tempora...

android

EA_Lanna
2 days ago
Hi mcz3u4uor1h3,

I'm sorry, I'm not sure why your account might be banned. Our Terms of Service team could take a look into this for you though. To reach them you'll need to send in a ban appeal using the steps below:

If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.

Open the webform.

Fill out the form with as much detail as possible.

Select Submit.

Then select Email us.

Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.

- EA_Lanna

EA_Lanna

Community Manager

2 days ago

Hi mcz3u4uor1h3,

I'm sorry, I'm not sure why your account might be banned. Our Terms of Service team could take a look into this for you though. To reach them you'll need to send in a ban appeal using the steps below:

If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.

Open the webform.

Fill out the form with as much detail as possible.

Select Submit.

Then select Email us.

Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.