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c2z6k03080nm's avatar
c2z6k03080nm
Newcomer
1 day ago

Help

Hello EA Support,

I’m unable to log in to EA SPORTS FC Mobile on my Android device.

I keep receiving this exact error:

“Login failed. Please try again later. Error code: 0x00000001.”

My account is linked to Facebook, and the Facebook connection is still active. I can log in to my Facebook account normally.

Device: Samsung Galaxy A13 Android version: Android 14

I have already tried:

Restarting the phone

Switching between Wi-Fi and mobile data

Clearing the FC Mobile cache

Clearing Google Play Services cache

Clearing Google Play Games cache

Updating FC Mobile, Google Play Games and Google Play Services

Checking automatic date and time

Re-authenticating my Google Play Games account

The error still occurs.

I cannot access the game to obtain my UID. Could you please locate my FC Mobile account using my Facebook-linked account and investigate the 0x00000001 login error?

Please do not unlink or delete my Facebook connection or my game progress.

Thank you.

android

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    7 hours ago

    Hi there. Welcome to our forums. Thanks for listing everything you've already tried. That helps narrow this down. Here a re some additional steps you can try in that case. 

    1. Sign out of Facebook on your device, then sign back into the same Facebook account linked to your FC Mobile profile.
    2. Fully close FC Mobile and launch it again.
    3. If possible, try signing into FC Mobile on another Android device using that same Facebook login.
    4. Also check that your Region settings are set correctly and automatically. As an additional test, you can temporarily set the device language to English, reinstall the game and retry the login.

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