Hero Chronicles “Greetings” quest progress stuck at 7/20

Is there any update on this please as I have exactly the same problem on ipad

i note that there is some advice on other posts to come out of the game before daily reset and i’ve tried this, including shutting down the ipad, but coming back after reset and problem still continues with no movement on daily count.  This seems to be a long term problem, has this not been resolved?