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nf0oiaqahvbq's avatar
nf0oiaqahvbq
New Novice
3 days ago

I am unable to exchange player shards

I have removed three players from my bench and starting lineup—and even from my Gauntlet Mode roster—yet for some reason, I still cannot exchange them for shards. Please address this issue as soon as possible.

2 Replies

  • EA_Kalina's avatar
    EA_Kalina
    Icon for Community Manager rankCommunity Manager
    4 hours ago

    Just checking in - is everything working now, or do you still need help?  

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hi there!
    I know you mentioned checking Gauntlet Mode, but have you checked all of the individual lineups that could be holding your players?

    Sometimes players have multiple squads saved in the Gauntlet screen that are hidden behind the OVR dropdown menu in the top-left corner. Please check if your items are locked in any of those active rosters, clear them out, and let me know if they become available for exchanges! 

    Unable to Exchange Players for Shards – Players Still Shown as In Lineup