Forum Discussion

16 days ago

Solved

I bought the pass, the money was charged to my card, but the purchase made an er

I bought the pass, the money was charged to my card, but the purchase made an error twice... I need help.

EA_Pulsar
Community Manager
15 days ago
Hey, @Kaio1241, Could you please provide more details about the issue with your account? Let us know the specific item that was purchased and describe the error that occurred. Is this related to FC 24? Also, which platform are you using?
Kaio1241
15 days ago
Yes, I can, I play FC mobile, I bought the premium star pass, the money was deducted from my card, but I didn't receive the pass. I repeated the purchase twice, and both times the same error occurred.
EA_Pulsar
Community Manager
15 days ago
Please restart your device and clear the cache to help synchronize your account. Check to see if you still have any other pending transactions in your purchase history.

In case of any further issues, please contact us in-game for help with this; thanks.

https://help.ea.com/en/help/ea-sports-fc/find-your-fc-mobile-user-id/

Report bugs in EA SPORTS FC™ MOBILE and see what the community is saying on this forum.1,043 PostsLatest Activity: 10 minutes ago