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Kaio1241's avatar
Kaio1241
1 year ago
Solved

I bought the pass, the money was charged to my card, but the purchase made an er

I bought the pass, the money was charged to my card, but the purchase made an error twice... I need help.
EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
1 year ago

Hey, @Kaio1241, Could you please provide more details about the issue with your account? Let us know the specific item that was purchased and describe the error that occurred. Is this related to FC 24? Also, which platform are you using?

EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
1 year ago

Please restart your device and clear the cache to help synchronize your account. Check to see if you still have any other pending transactions in your purchase history. 

In case of any further issues, please contact us in-game for help with this; thanks.

https://help.ea.com/en/help/ea-sports-fc/find-your-fc-mobile-user-id/

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