Forum Discussion

New Novice

5 months ago

I didn’t receive the pack after purchase

I purchased the first time the pass and it worked the second time i went to buy the 112-113 ballon d’or pack so it got paid but the game crashed . the money was taken but i didn’t receive the pack ...

ios

EA_Pulsar

Community Manager

5 months ago

Thanks everyone for flagging these issues. The team’s looking into what might be delaying your transactions. Try restarting your game to help your account sync, and if the problem persists, send me a DM with your User ID so we can check further. You can also submit your case from the Customer Service tab in-game.

EduckingtrucksA
Rising Traveler
5 months ago
sent this multiple times(ss with google, ss with email reciept, ss with google email and receipt. acknowledged but then closed by a "Kishore" without resolution. what else do you need?