I didn’t receive the pack after purchase
I purchased the first time the pass and it worked the second time i went to buy the 112-113 ballon d’or pack so it got paid but the game crashed . the money was taken but i didn’t receive the pack ...
Forum Discussion
EA_Pulsar
Community Manager
Community ManagerThanks everyone for flagging these issues. The team’s looking into what might be delaying your transactions. Try restarting your game to help your account sync, and if the problem persists, send me a DM with your User ID so we can check further. You can also submit your case from the Customer Service tab in-game.
sent this multiple times(ss with google, ss with email reciept, ss with google email and receipt. acknowledged but then closed by a "Kishore" without resolution. what else do you need?
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