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0m9csj0pguxg's avatar
0m9csj0pguxg
Newcomer
30 days ago

I dont get the item

Hello, I purchased FC Mobile offers through Google Play using QRIS. My payment was successful, but I have not received my items. The game shows "The last transaction is still being processed." My Google Play transaction ID is GPA.3375-6029-5062-82776. Please help complete my purchase or deliver the missing items. Thank you.

android

2 Replies

  • qq6rum18i19i's avatar
    qq6rum18i19i
    Newcomer
    1 day ago

    Eh udah bisa belum? Saya juga gitu, barusan pagi ini, bayar pakai QRIS, beli start pass. Tapi ga ngefek apa-apa

  • EA_LunardustCat's avatar
    EA_LunardustCat
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hi there,

    I’m sorry to hear that your purchase has been completed successfully but the items haven’t appeared in FC Mobile yet.

    Please wait at least 24 hours from when you made your purchase. It can take time for a purchase to go through and for the items you’ve bought to show up in the game. After that, completely restart the game and check whether the items have been delivered.

    If you still haven’t received the items after 24 hours, please contact our support through the Contact Us button at the bottom of the EA Help page.

    Try to have this info ready so they can help you faster.

    • Your EA Account email
    • The type of console or platform you play on (e.g., PC or PlayStation®)
    • Your platform account username
    • Details about the missing content
    • How or where you got the content
    • The approximate date and time you got the content and when you noticed it was missing.
    • Proof of purchase if you bought the missing content with real money

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