Forum Discussion

0m9csj0pguxg's avatar
0m9csj0pguxg
Newcomer
1 month ago

I dont get the item

Hello, I purchased FC Mobile offers through Google Play using QRIS. My payment was successful, but I have not received my items. The game shows "The last transaction is still being processed." My Goo...
android
EA_LunardustCat's avatar
EA_LunardustCat
Icon for Community Manager rankCommunity Manager
4 days ago

Hi there,

I’m sorry to hear that your purchase has been completed successfully but the items haven’t appeared in FC Mobile yet.

Please wait at least 24 hours from when you made your purchase. It can take time for a purchase to go through and for the items you’ve bought to show up in the game. After that, completely restart the game and check whether the items have been delivered.

If you still haven’t received the items after 24 hours, please contact our support through the Contact Us button at the bottom of the EA Help page.

Try to have this info ready so they can help you faster.

  • Your EA Account email
  • The type of console or platform you play on (e.g., PC or PlayStation®)
  • Your platform account username
  • Details about the missing content
  • How or where you got the content
  • The approximate date and time you got the content and when you noticed it was missing.
  • Proof of purchase if you bought the missing content with real money

Recent Discussions