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avivibe's avatar
avivibe
Seasoned Newcomer
13 hours ago
Solved

I got banned for nothing

I got banned in fc mobile after 10 years I play and I grow up in good team..

I send like 10 emails and messages and no 1 answer me and no 1 fix it like 6 months...I go to chack the penalty and nothing there this is to much ...they no answer 

  • Hey avivibe​, 

    Account actions for mobile apps sometimes aren't reflected on your Penalty History.

    While we aren't able to escalate or support appeals here on the forums, if you've followed these steps to create an appeal, our Terms of Service team can take a look. Unfortunately, we don't have an ETA for when you'll receive a response, but if it's been over 6 months, it'd be best if you submit another appeal or connect with our live support team so they can look into the account with you. Thanks! 

1 Reply

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    11 hours ago

    Hey avivibe​, 

    Account actions for mobile apps sometimes aren't reflected on your Penalty History.

    While we aren't able to escalate or support appeals here on the forums, if you've followed these steps to create an appeal, our Terms of Service team can take a look. Unfortunately, we don't have an ETA for when you'll receive a response, but if it's been over 6 months, it'd be best if you submit another appeal or connect with our live support team so they can look into the account with you. Thanks!