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k1sxkl1ypkux's avatar
k1sxkl1ypkux
Newcomer
1 day ago

Issue with duplicate billing and accidental refund request

Hello EA Support team,

My account recently experienced a billing error where I was charged multiple times for a single purchase. Due to confusion and a lack of information, I accidentally requested a refund through the App Store/Google Play Store for the duplicate charges.

I am writing this to clarify that I have NO intention of abusing the refund system. I have kept all the duplicate in-game items (FC Points/Gems) untouched. Please help me review this case, deduct the duplicate items from my account, or let me know how I can repay the balance to keep my account safe.

Thank you

ios

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    8 hours ago

    Hi. Welcome to our forums. Thanks for explaining the situation. For help with purchases, billing, or refunds, please contact the in-game Customer Service team via Settings > Customer Service. They'll be able to review your account and assist you further with this issue.

    Thanks!

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