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424dpxxhgin8's avatar
424dpxxhgin8
Rising Novice
3 months ago

League ownership transferred but can't leave the League

12th may, around 7pm i give the League ownership to another person but then when i tried to leave the League i can't there shows an error that"you are the League owner you can't leave the League "But...
EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
3 months ago

Hi 424dpxxhgin8​,

That is odd. I'm not sure what might be happening there. It might be a bug, but to help rule out some potential technical causes, let's run through some troubleshooting. Can you share what device you play FC Mobile from? The steps I share will differ depending on whether you're on iOS or Android. 

In the meantime, it'd be good to write down a copy of your User ID just for your own keeping, in case you need to contact the support team. The User ID can only be obtained from within the game itself, and it helps the support team locate your account if they need to pull it up. 

- EA_Lanna

424dpxxhgin8's avatar
424dpxxhgin8
Rising Novice
3 months ago

I am using Android phone (Redmi 5). And my game uid is *snip*  and id name-"Bangladesh". Please help me to solve the problem. 

(CM: Edited to remove User ID. Keep it secret, keep it safe! 🧙‍♂️)

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi 424dpxxhgin8​, 

    Thanks for sharing the device type. I'll pop down the steps for Android devices below. Before completing those steps, please make sure to back up your game and link your account to Facebook or Google Play to avoid losing game progress, just in case.

    Complete these steps:

    1. Clear Cache: clear your cache by going to Settings > Apps > Clear Cache.
    2. Update to the latest: Check that your phone and Google Play Store app have the latest updates. If you're unsure how to check your device for updates, check out the Android Help Center.
    3. Close other apps: Close any other apps you have open and try relaunching your game.
    4. Check the date and time: If the date and time on your device don't match your location, update them in Settings. If you're using a VPN, turn it off, then reload or reinstall your app.
    5. Reinstall the app: IMPORTANT!!! Before completing this step, be sure to back up your game to avoid losing game progress.
    6. Restart your device.
    7. Try on another device: If there's still a problem after you've tried everything and you have another device you can use, install the app and see if you have the same problem.

     

    Hoping these will help everything sync up and resolve the League error. 

    - EA_Lanna

    • 424dpxxhgin8's avatar
      424dpxxhgin8
      Rising Novice
      3 months ago

      I have tried everything but the error is still showing😥.Don’t know what to do now.

      • EA_Lanna's avatar
        EA_Lanna
        Icon for Community Manager rankCommunity Manager
        3 months ago

        Hi 424dpxxhgin8​, 

        Thanks for giving those steps a go, and I'm sorry to hear they didn't resolve it. Let's see... could you try asking the current Leader to kick you from the League?

        - EA_Lanna

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