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8gnyp10dr08q's avatar
8gnyp10dr08q
Newcomer
1 day ago

Unable to Redeem Code Due to EA Account Mismatch

This message appears to me every time I try to redeem a code and when I open the game I find that my account is already linked and U can not redeem the codes and claim the gifts.

CM: Edited thread title to provide additional context. 

2 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hi there. Thanks for sharing the screenshot. This usually means the EA Account linked to your game is different from the EA Account you're signed into on the code redemption page.

    Try signing in with any other emails you may have used. I’d also recommend opening the redemption page in an incognito tab, so your browser doesn’t automatically sign you into the wrong account with saved credentials.