Forum Discussion

AkiraTheSatanist's avatar
AkiraTheSatanist
Rising Newcomer
2 days ago

Log In bug - permanently stuck in this screen

I stay permanently stuck in this screen, even after switching internet connections and reinstalling the game, when I try to log into the game. Literally can’t access the game whatsoever 

Edited thread title to provide additional context.

ios

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hi there. If your game is getting stuck on the loading screen, please check the official mobile troubleshooting guide and make sure you've tried:

    • Restarting the device.
    • Testing both Wi-Fi and mobile data.
    • Checking for iOS and App Store updates.
    • Ensuring your device has sufficient free storage.
    • Resetting network settings if the issue continues.

    Let us know if you need more help after trying those steps. 

Recent Discussions