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2vdf17g772vm's avatar
2vdf17g772vm
Seasoned Newcomer
18 hours ago

Login error

I'm getting a login error when I try to access my EA account; it keeps saying there's a login failure. I just hope you fix this, otherwise I'm going to lose my account. 

2 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    17 hours ago

    Hey 2vdf17g772vm​,

    If you're still not able to log in, it may help to try the following steps:

    • Restart the game and your device
    • Switch networks (WiFi <-> mobile data)
    • Clear the app cache/data or reinstall the game
    • Make sure you’re logging in with the same method originally used (Google, Apple, Facebook, EA account, etc.)
    • Reset your EA account password

    If you're still seeing a specific error after that point please grab a screenshot so we can see if there are any particular steps that may help out. Otherwise, it would be best to contact support from that point to verify there aren't any account or linking issues that may be causing an issue.

  • 2vdf17g772vm's avatar
    2vdf17g772vm
    Seasoned Newcomer
    18 hours ago

    I can't access my FC Mobile account on my phone; it always says there's an error and it never goes back to normal. I uninstalled and reinstalled it, and nothing changed. Please fix this?

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