Login failed 0x00000001

When I’m going to game every times it says login failed with out login 

Hi Alisa_ko90​,

Thanks for joining this thread on that error message. The one you've shared in the image does indeed match up with the error we're chatting about here. 

There are a few steps we recommend running through real quick that may sort this for you. Could you give these a go and let us know how you get on with them? 

EA_Pulsar wrote:

Hey there! Please double-check that the time, date, and region on your device are set correctly. If you changed your region, try uninstalling and reinstalling the game. Just make sure your account is linked first so your progress is saved.

- EA_Lanna

Hi Ikonik1245​,

Appreciate you popping up that screenshot capturing the error you're seeing. A few others have come across this, too, so I've merged your post into the one thread to keep this all together. Please run through these few steps, and let us know if that sorts things for you:

EA_Pulsar wrote:

Hey there! Please double-check that the time, date, and region on your device are set correctly. If you changed your region, try uninstalling and reinstalling the game. Just make sure your account is linked first so your progress is saved.

- EA_Lanna

I can't login. My game always says sorry login failed. Code whatever since 2024

Hey sd27b0t7rel1​,

We've a thread open on that error message, so I've brought your post over here into it. Could you try these steps and let us know how you get on with those, please?

EA_Pulsar wrote:

Hey there! Please double-check that the time, date, and region on your device are set correctly. If you changed your region, try uninstalling and reinstalling the game. Just make sure your account is linked first so your progress is saved.

- EA_Lanna

Same problem 😂

Did not work😭🥀