Forum Discussion

yqmrzjpbpdbl

Newcomer

5 hours ago

Re: Suspended for no reason [0x00002710]

My display name is …

My user ID *snip*

My Facebook user ID *snip*

Dear EA support team,

my account has been suspended for no reason and I am 1000000% sure that I never use any hack or cheat or break any of the game terms and conditions, please double check my account and clarify to me why I got banned and for how long time. I spent a lot of money on this account and it has been one week since you close my account. Don’t make the community hate the game please and do your job right

(CM: Edited to remove User ID. Keep it secret, keep it safe! 🧙‍♂️)

1 Reply

EA_Lanna
Community Manager
3 hours ago
Hi yqmrzjpbpdbl,

yqmrzjpbpdbl wrote:
please double check my account and clarify to me why I got banned and for how long time

I'm sorry, but we can't investigate this through the EA Forums. You can reappeal a ban by filling out the webform again.

Open the webform.

Fill out the form with as much detail as possible.

Select Submit.

Then select Email us.

That will send your appeal through to our Terms of Service team. They'll take a look into things for you from there and let you know if the ban is remaining in place, or will be overturned.

In the meantime, I've merged your post into our thread asking about bans, just to help keep them together.

- EA_Lanna