Forum Discussion

898u99zvg51c's avatar
898u99zvg51c
Rising Novice
5 months ago
Solved

Matchmaking Issues in Division Rivals After the Update

Hi EA Support Team,

I am experiencing a critical issue after the latest gameplay update in FC Mobile. I cannot play any online matches in Division Rivals, including Head-to-Head (H2H) and VS Attack (VSA).

Every time I try to find a match, the game disconnects immediately during the loading screen or matchmaking phase. In my match history, all of these games are continuously marked as "0-0 KHÔNG CÓ KẾT QUẢ" (0-0 No Result).

I have already tried all the troubleshooting steps on my end, including:

1 Clearing the game cache multiple times.

2 Reinstalling a clean version of the game from the App Store/Google Play.

3 Downloading 100% of the game assets.

4 Creating a completely new active lineup.

5 Testing matches against AI (PvE), which work perfectly normal.

This issue only occurs when I play online matches (PvP). It seems like my account data is currently glitched or desynced on the server side.

Please review my account data and fix this matchmaking error as soon as possible, as I cannot enjoy the new update and my TOTS event progress is heavily affected. I have attached the screenshot of my match history for your reference.

Thank you for your help.

ios
  • EA_Pulsar's avatar
    EA_Pulsar
    5 months ago

    m65g6ujsaqcqto wrote:  I have found a fix. Go to locker room and Change your banner, logo and theme all to default and you should be able to play the game again.!!

    Thanks for the reports, everyone.

    The team is still investigating this issue. In the meantime, please try the workaround shared above: set your Banner, Logo, and Theme back to the default options in Locker Room, then restart the game and test Division Rivals again.

    If you would like to help with the investigation, please  send me a DM with the following information: 

    • Your User ID
    • Player nickname
    • Description of the error: please tell us when it happens and what you see before it occurs.
    • Screenshots of the error

    The more reports we receive, the easier it will be for the team to identify patterns and narrow down the root cause of the issue.

    Thanks for your patience.

179 Replies

Show More
  • skdym1w9lpbo's avatar
    skdym1w9lpbo
    Seasoned Newcomer
    5 months ago

    My division rival is not working……it’s showing infinite loading screen…..please fix it……I have try my new utots player 

  • 50e2kk6on2pt's avatar
    50e2kk6on2pt
    Seasoned Newcomer
    5 months ago

    We got the same problem i already try with a lot of things and i cant play its like a bug o error from the game cause its not my phone ,if you got a solution pls let me know bro and me too if i can fix it

  • culinho23's avatar
    culinho23
    Rising Newcomer
    5 months ago

    Hello, Division rivals not working. Loading endlessly 

     

  • Sanket365's avatar
    Sanket365
    New Novice
    5 months ago

    I am unable to play division rivals after UTOTS 26 update. When I start the match it loads 100% but the screen freezes. It shows attack, midfield, defence comparison of both teams but the match does not start. Operating system is Android. Mobile is Real Me 13 Pro. Model is RMX3990. Processor is Snapdragon 7S Gen2. 

     

  • o82qfrmg2jsx's avatar
    o82qfrmg2jsx
    Seasoned Novice
    5 months ago

    Hi,

     

    can‘t start any Game in Division Rivals. It‘s loading endlessly and than aborts the game.

  • Sanket365's avatar
    Sanket365
    New Novice
    5 months ago

    I am unable to play division rivals after UTOTS 26 update . I am getting connected to an opponent. But after showing attack , midfield , defence comparison of both teams the next screen does not load. I waited for 5 minutes but screen stuck in same page. H2H, VSA , Manager Mode all three same issue. Same happened four times in VSA.

     

Recent Discussions