Missing coin

EA Sports Support,

 

I am contacting you regarding a serious issue that happened in my FC Mobile account. Before opening the “Best Doubles Pack”, I had around 800 million coins in my account. After opening the pack, I received 15 million coins as a reward. However, after claiming the reward, I noticed that my total coins suddenly dropped to 94 million coins.

 

This situation is extremely concerning and unacceptable because my coins were reduced by hundreds of millions without any explanation. I worked very hard to earn these coins through gameplay, trading, and events, and losing them like this is very frustrating.

 

I believe this might be a technical error or a bug related to the pack or the reward system. I kindly ask your team to review my account logs and transaction history to verify what happened at the moment I opened the pack.

 

Please investigate this issue carefully and restore my missing coins or provide appropriate compensation for the loss I experienced. I have always enjoyed playing FC Mobile and supporting EA Sports, so I hope this problem can be resolved fairly and quickly.

 

Thank you for your time and support. I look forward to your response.

 

Sincerely, I'd [removed]

 

name Hassan

 

CM: Edited to update thread title to include more context