Forum Discussion

3epy5wshg3zp's avatar
3epy5wshg3zp
12 hours ago

Missing Content: Star Pass Purchase Not Delivered

Hello, I purchased the Star Pass for $9.99 on March 26, 2026, through the App Store, but the content has not been credited to my account. My in-game Star Pass status still shows as "Purchase" (locked...
ios
EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
7 hours ago

Thanks for reporting this issue. We cannot check your transaction details directly, but could you share some additional information that would help us look into this? 

  • your region/country
  • your device model
  • your OS version
  • whether your device is set to English or another language

You can follow this info guide for additional steps: 

Missing or Failed Purchases

Featured Places

Node avatar for FC Mobile Bug Reports

FC Mobile Bug Reports

Report bugs in EA SPORTS FC™ MOBILE and see what the community is saying on this forum.Latest Activity: 1 hour ago
8,171 Posts

Recent Discussions