MISSING Deluxe Draft Vouchers

Purchased 11 deluxe draft vouchers using in-game currency (gems).

49500 gems used and the 11 deluxe draft vouchers do not appear.

please explain when deluxe draft vouchers will be available to use. If there is no date in the foreseeable future please refund the gems in-game or replace them with standard draft vouchers

I am reading that this has happened to a number of players with no resolution.