More Than Two Weeks of Waiting – Is There Really No Way You Can Help Me?

More Than Two Weeks of Waiting – Is There Really No Way You Can Help Me?

Dear EA Community Team,

I am writing again because I am extremely disappointed and frustrated with the way my situation has been handled.

My EA SPORTS FC Mobile account has been suspended since the end of October, and I have now been waiting for more than two weeks without receiving a meaningful response or a solution from EA Help.

I have submitted three separate appeals, and they are all still under review. I have also explained my situation repeatedly, but I am still left without answers.

When I contacted the forum, I was told that this matter was not your responsibility. I understand that you may not have the authority to directly remove an account suspension, but is it really impossible for you to offer any assistance, contact the appropriate team, forward my complaint, or at least direct me to someone who can help?

It is difficult to believe that there is absolutely no way to help a player who has been waiting for more than two weeks.

I want to remind you that:

- I have never used cheats or intentionally violated the game's rules.

- My penalty history shows no penalties or violations.

- My account was suspended without a clear explanation.

- I have invested a considerable amount of money and time into this account.

- I have purchased a Star Pass, and I am losing its benefits every day that my account remains suspended.

- EA Help has not provided me with a meaningful response despite my repeated attempts to resolve this issue.

How long am I expected to keep waiting? Am I supposed to simply accept losing access to my account and the content I paid for without even receiving a proper explanation?

I am not asking you to do something beyond your authority. I am asking you to take my situation seriously and help me find an actual way forward instead of simply telling me that this is not your responsibility.

If you cannot resolve the suspension yourselves, please tell me exactly who can, how I can reach them, and whether you can forward my case to the appropriate department.

I have been patient for more than two weeks, and I believe I have given enough time for this matter to receive proper attention.

Please do not leave me without an answer again. I need real assistance, not another dismissal.

Thank you.