Forum Discussion

gz4xyf2zbw5r

Newcomer

3 months ago

Solved

My Account has been banned

Please I'm really sorry help me open my FC mobile account back

freezing

EA_Lanna
3 months ago
Hi gz4xyf2zbw5r,

I'm sorry, I'm not sure why your account might be banned. Our Terms of Service team could take a look into this for you, though. To reach them, you'll need to send in a ban appeal using the steps below:

If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.

Open the webform.

Fill out the form with as much detail as possible.

Select Submit.

Then select Email us.

Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.

- EA_Lanna

EA_Lanna

Community Manager

3 months ago

Hi gz4xyf2zbw5r,

I'm sorry, I'm not sure why your account might be banned. Our Terms of Service team could take a look into this for you, though. To reach them, you'll need to send in a ban appeal using the steps below:

If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.

Open the webform.

Fill out the form with as much detail as possible.

Select Submit.

Then select Email us.

Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.