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Cartesian_X's avatar
Cartesian_X
Newcomer
22 hours ago

My EA account cannot redeem codes

Anytime I log in to my EA account on the website to claim codes, it shows a notification saying that my ea account is not linked to a account on a phone currently even if it is

 

android

1 Reply

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    18 hours ago

    Hi Cartesian_X​,

    Sorry to hear you’re unable to redeem codes even though your account appears to be linked in-game.

    This message usually means that the EA Account currently signed in on the redemption website is different from the EA Account linked to your FC Mobile game.

    Please try the following:

    • Open FC Mobile and double-check which EA Account is linked under the in-game settings.
    • Sign out of the FC Mobile redemption website completely.
    • Open the redemption page in a new private/incognito browser tab.
    • Sign in using the exact same EA Account details shown in-game.

    You can also check the official redemption guide here:
    Redeeming codes for rewards in EA SPORTS FC Mobile

    If the message still appears after confirming both accounts match, please contact support through the in-game help option or select Contact us at the bottom of the guide.

    I hope you’re able to get the correct account recognized and redeem your code soon.

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