Network connection issue

Hello EA Support,

I am experiencing a serious connection/synchronization issue in EA SPORTS FC Mobile H2H.

During my H2H match today, the match had literally just started (00:00). Instead of entering the match normally, the game displayed:

“Network synchronization between the players has been lost. Trying to reconnect…”

After that, I was returned to the lobby and the match counted as a loss.

I did not quit the match or intentionally disconnect. This issue has happened repeatedly in H2H and has already caused me to lose multiple matches/rank progress.

I am using a stable 5G mobile connection, and the problem is occurring specifically with FC Mobile's H2H synchronization.

I have attached a screenshot showing the exact error at the beginning of the match as evidence.

Please investigate the match/server connection and, if possible, restore the H2H points/rank progress lost because of this disconnection. I would also appreciate it if you could investigate why this synchronization problem is happening repeatedly.

Thank you.