Solved
Not being able to log in using WiFi
How to solve the problem of not being able to log in using WiFi even though the cellular data is safe and there are no problems, but using WiFi it gets stuck on the loading screen.
Hey there, welcome to our forums. If the issue only happens while using Wi-Fi, here are a few things you can check:
- IPv6 conflict – Log in to your router - Find IPv6 - Disable it - Restart the router.
- Router firewall / parental controls – Make sure nothing is blocking game traffic.
- Forget the Wi-Fi network – Remove it from your device and reconnect.
- VPN / Smart DNS / Proxy – Disable any of these if enabled.
- Test another Wi-Fi network – See if the issue happens elsewhere.
Let us know if this is your home Wi-Fi or a public network.
