Pack opening

Question

I bought 15000 gem pack which contains players between 110-113 and I received average gold players

this is not the first time that has happened to me .Same happened at 2nd anniversary and I reported it yet you guys decided not to give back the players i paid for

We waste hours to play your game and all you do is to steal from us and decide not to do anything about it when we report

if I don’t get back those players I’m deleting the app by noon

dzrtr · Answer

Screenshot of the pack and what you ended up getting? Also, have you actually pressed the "more info", which has the probabilities?&nbsp;

sanyosa · Answer

15k pack clearly says you get one of 8 available rewards. No duplicate means you buy that pack 8 times and you will get all those 8 rewards. The one you're after will probably be the last with the pack luck in game.

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Pack opening

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