Pack opening

I bought 15000 gem pack which contains players between 110-113 and I received average gold players 

this is not the first time that has happened to me .Same happened at 2nd anniversary and I reported it yet you guys decided not to give back the players i paid for 

We waste hours to play your game and all you do is to steal from us and decide not to do anything about it when we report 

if I don’t get back those players I’m deleting the app by noon