Pass/Through swipe control not working on one account

In-game Name: (Conjuring)

UID: (mod edit - removed UID, keep it safe)

Login Method: (mod edit - removed, keep it safe)

Affected account only. My other FC Mobile accounts on the same device do not have this issue.

Hello EA Support,

I am experiencing a control bug on only one of my FC Mobile accounts.

Since today, I cannot drag the PASS or THROUGH button backward to charge a pass. The swipe only works upward. As soon as my finger leaves the button, the pass charge stops immediately.

This issue only affects this account. My other FC Mobile accounts work perfectly on the same phone, so it is not a device or touchscreen issue.

I have attached a screen recording showing the problem.

Please investigate and help fix this account-specific control issue.