PROBLEM WITH TOTY EVENT

Product: EA SPORTS FC Mobile
Platform:Android Phone
What's your device's make and model? HUAWEI Y9 Prime 2019
What's your device's firmware? I don't know.
What is your game version? 20.1.03
In what game mode did the bug occur? Live Event
How often does the bug occur? Rarely (0% - 9%)
What happens when the bug occurs? I cannot open any package in the TOTY event, section A. It appears to me that it has been opened and I have not opened it
What time did you see the bug? (HH:MM AM/PM) Pm

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I cannot open any package in the TOTY event, section A. It appears to me that it has been opened and I have not opened it