Problems with the BRIGHTLIGHTS code redemption and the webstore.

Hello,

Same problem, got an error message when redeeming, on retry it said it is already redeemed, but nothing arrived ingame.

Thanks.

Não consigo resgatar o novo codiguinho BRIGHTLIGHTS que foi lançado as 2 da manhã o código não entrou na conta 

No recibi mi recompensa completa del codigo BRIGHTLIGHTS . QUE SON DE 1500 gems y 200 rank up poing y solo me dieron 100 gems y 100 rank..  por que? 

Hello EA Support,

This morning I tried to redeem the “BRIGHTLIGHTS” code in FC Mobile. When I entered it, nothing happened — I didn’t receive any reward or message in my in-game inbox.

Now, when I try to redeem it again, the system says that each player can only redeem the code once, even though I never received the reward the first time.

Could you please check my account and help me get the reward, or reset the redeem status for this code?

EA Account email: mailto:[edit: email address removed] Platform: Mobile (FC Mobile app)Region / Country: Romania

Date and time I tried to redeem: [e.g. October 20, 2025, morning]

Thank you very much for your help!

I wrote BRIGHTLIGHTS written something wrong

and couldn’t get rewards

I wrote again , this time 1 user can only gets 1 time written. 
960477022043463681 Is my uid

Today when the new redeem code "BRIGHTLIGHTS" came I redeemed it successfully but when I opened my in game mail. I didn't find it . I restarted game twice and when I tried to redeem it again from website it said one person can redeem it once . Pls solve this serious issue

I have the same issue [Edit - CM]

Hello Support Team I'm having trouble receiving my gift when I redeemed the new code "BRIGHTLIGHTS." I was successful on the code redemption site, but when I entered the game, I didn't receive anything. I hope this issue is resolved as soon as possible. Have a nice day!

Hi, I'm having trouble with the new code. It says I redeemed it, but I haven't received anything in my account. It's been over 10 hours and I still haven't received it.

Redeem code reward not received in game mail