Purchase Issue - Songkran Star Pass Not Received
Dear FC Mobile Support Team,
I am writing to report an issue with an in-app purchase I made this morning.
On April 2, 2026, at approximately 08:41 AM (GMT+7), I purchased the Songkran Event Star Pass for $9.99 USD.
Immediately after the payment was confirmed, the game system experienced an error and froze. After restarting the game, I discovered that I had not received the Star Pass. To verify, I checked the following:
- The in-game store still shows the Star Pass as available for purchase.
- The Songkran event section on my account has not been activated.
My account information is as follows:
- <removed>
My account was charged for this purchase, and I have attached a copy of the receipt for your reference.
Could you please investigate this matter and credit the Songkran Star Pass to my account? If this is not possible, I would like to request a full refund.
Thank you for your time and assistance.
Sincerely,
[CM - Edited to remove account details]
