Forum Discussion

mqipfhmfqdsn's avatar
mqipfhmfqdsn
Rising Newcomer
19 hours ago

Purchase issue

Hello,

Yesterday, I purchased two packages from your store. However, the payment was charged successfully, but the items have still not appeared in my game.

I have proof of payment and receipts confirming both purchases.

Could you please check this issue and help me receive the packages I purchased?

Thank you for your assistance. I look forward to your response.

Best regards,
Mateus

[Title edit - CM]

android

1 Reply

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    19 hours ago

    mqipfhmfqdsn​ 

    We cannot help with this directly on the forums. Please attempt to get help in-game as follows:

    If you’re playing EA SPORTS FC™ Mobile and need help, the fastest way to get it is by contacting us in-game. 

    1. Select the Settings (cogwheel) icon on the home screen. 
    2. Select the arrow icon next to Customer Service and follow the instructions to get in touch with us.

     

    Thank you. EA_Barry.

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