Hello,
I purchased the Premium Star Pass in EA Sports FC Mobile, but I did not receive it in the game.
The purchase was successful in the App Store, but the Star Pass is still locked and shows “Purchase” instead of activated.
Order ID: MK5Y7J4NV7
Date: March 25, 2026
Amount: 11.99 €
Please help me receive the item or process a refund.
Thank you.
Community Manageroqif32i0el92 Could you please confirm which iOS version you’re currently using? Also, if your transaction still hasn’t been processed, please follow the steps in this forum guide:
iOS 26
Hello,
I am using iOS 26.
I have already tried restarting the game and logging in again, but I still did not receive my Premium Star Pass.
The purchase is confirmed in the App Store, but it is not showing in-game.
Please manually check and grant the item or process a refund.
Order ID: MK5Y7J4NV7
Community ManagerThanks you for sharing additoinal information with us. If your purchase was still not processed, I’d recommend reaching out to the support team via the in-game Customer Service tab in Settings. The team will review your order details.
nothing anymore apple gave me my money back and you make me look for nonsense and in the end nothing will happen you are NOT SERIOUS good thing apple gave me my money back SCAMMERS NO ONE SHOULD BUY ANYTHING FROM THEM AND I WILL NEVER BUY SCAMMERS AGAIN
