Purchased but no given

Hello,

I purchased the Premium Star Pass in EA Sports FC Mobile, but I did not receive it in the game.

The purchase was successful in the App Store, but the Star Pass is still locked and shows “Purchase” instead of activated.

Order ID: MK5Y7J4NV7

Date: March 25, 2026

Amount: 11.99 €

Please help me receive the item or process a refund.

Thank you.