Hello,
I purchased the Premium Star Pass in EA Sports FC Mobile, but I did not receive it in the game.
The purchase was successful in the App Store, but the Star Pass is still locked and shows “Purchase” instead of activated.
Order ID: MK5Y7J4NV7
Date: March 25, 2026
Amount: 11.99 €
Please help me receive the item or process a refund.
Thank you.
Hello,
I am using iOS 26.
I have already tried restarting the game and logging in again, but I still did not receive my Premium Star Pass.
The purchase is confirmed in the App Store, but it is not showing in-game.
Please manually check and grant the item or process a refund.
Order ID: MK5Y7J4NV7
iOS 26
Community Manageroqif32i0el92 Could you please confirm which iOS version you’re currently using? Also, if your transaction still hasn’t been processed, please follow the steps in this forum guide:
Community ManagerCommunity Manager
